Serenity Villa Hotel

The location is great! Rooms are cleaned daily, with two bottles of water replenished. Breakfast is simple, but satisfying and very tasty! The lady who serves breakfast is wonderful, very kind 🥰 They were very attentive regarding the transfer and check in at dawn.

The location was super convenient - right in the city center and really close to restaurants and souvenir shops. We only stayed for a night and slept for a few hours. The room was clean, but it looked a bit old as there were some parts of the floor starting to peel. The hotel has a lift, which was super helpful for seniors and PWDs. What we really appreciated was that they packed our breakfast to-go since we had to check out at 4am to catch our flight - such a nice gesture! Overall, the staff were really friendly and did their best to adjust to whatever we needed.

When we arrived in Vietnam at the beginning of our trip, we stayed here and loved the hotel, so we decided to stay here again at the end of our trip, three weeks later. The staff is very nice and helpful. They upgraded us to a bigger room the second time we stayed here and offered to help arrange transportation to the airport They also allowed us to leave our bags at the reception after checkout. I really liked the transparency with which they handled everything. They tracked our luggage with a receipt. They also gave us a stamped paper copy of our payment for our stay. No other hotel we've stayed in Vietnam has been as transparent. The hotel has a very good location, although it is a bit hidden, since it is on a pedestrian street, is perfect because there is no noise in the rooms. Located in the French Quarter (Hoan Kiem area), it's possible to walk to the Old Quarter and practically all of the city's attractions. In both stays at the hotel the rooms have been spacious, clean and the beds comfortable. Breakfast is a bit scarce and is only served until 9:30. At night they close the main door but they always have someone from the staff sleeping at the reception who can open it. The value for money is good for the city of Hanoi.

The Hotel is located in a central part of Hanoi, which made it very logistically convenient. The Hotel was super clean and the staff were very friendly. Breakfast was served with a smile and there was a great selection of different items.

The staff were excellent. So friendly and helpful. The rooms were very comfortable, good size and had a nice view over the city. In the heart of the old quarter and within walking distance to a lot of the tourist activities. I had to leave early as our son got sick and had to go to hospital. Even though they have a non-refundable policy, they refunded me for the nights that I didn't end up staying without me even asking. The place was so great that we immediately returned when our son got better.